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[column 12 layout="standard"]GETTING RESULTS
Establishes and achieves challenging goals.
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[column 12 layout="standard"]
PROCESS MANAGEMENT
Develops and monitors processes and organizes resources to achieve desired results[/column]
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[column 12]
Key Behaviors: Supervisors and Managers
- Establishes clear, well-defined processes.
- Organizes and coordinates people, resources, and activities to support desired results.
- Identifies and addresses process problems promptly and effectively.
- Evaluates efficiency and effectiveness of processes and resources.
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[column 12]
Key Behaviors: CEO and Senior Leadership
- Delineates complex process into sub-processes and functions.
- Identifies and takes advantage of opportunities to accomplish multiple objectives.
- Understands and manages resources shared by multiple processes to integrate them into organizational systems.
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[column 12]
Related Learning Programs[/column]
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[column 12 layout="standard"]PROGRAM/PROJECT MANAGEMENT
Designs, implements and manages programs/projects, and directs the related resources, personnel and activities to successful completion.[/column]
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[column 12]
Key Behaviors: Supervisors and Managers
- Develops and manages activities and metrics needed to ensure quality and oversight.
- Coordinates and supervises program personnel.
- Develops risk assessment and strategies to reduce or eliminate identified risks.
- Monitors project and makes adjustments as needed.
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[column 12]
Key Behaviors: CEO and Senior Leadership
- Serves as a sponsor for a project; articulates the purpose, processes, resources available, expected results and organizational impact.
- Works with individuals internally and across other organizations to ensure project execution.
- Identifies and analyzes organizational influences impacting a project.
- Helps to reduce or eliminate high-impact risks and alerts others to risks and their impact on the organization.
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[column 12]
Related Learning Programs
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[column 12 layout="standard"]
RESULTS DRIVEN
Achieves results by establishing and maintaining focus on challenging goals and measuring organizational performance against those goals and standards.[/column]
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[column 12]
Key Behaviors: Supervisors and Managers
- Clearly articulates goals and expectations.
- Ensures availability of resources.
- Shows dedication in completing the work.
- Develops and uses measures to assess goal attainment and outcome achievement.
- Holds others accountable; recognizes results.
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[column 12]
Key Behaviors: CEO and Senior Leadership
- Continually Seeks to Improve Performance: Seeks to continually improve performance based on internal/member surveys, external benchmarking, analysis of financial results, etc.*
- Sets Challenging Performance Goals: Sets clear, concise, and challenging performance goals consistent with the cooperative’s vision.*
- Takes Calculated Risk to Better Meet Members’ Needs: Makes decisions and sets priorities based on calculated risks to “do the right thing” for the members, ensuring alignment with cooperative values.*
* Denotes CEO-specific competencies[/column]
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[column 12]
Related Learning Programs[/column]
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[column 12 layout="standard"]
ANALYTICAL THINKING AND DECISION MAKING
Thinks systematically, conceptually, and analytically to determine effective solutions that will enable the cooperative to achieve desired goals.[/column]
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[column 12]
Key Behaviors: Supervisors and Managers
- Objectively integrates previously learned information and distinguishes between relevant and irrelevant information.
- Commits to a solution in a timely manner and develops a realistic approach for implementing the chosen solution.
- Uses consensus when appropriate and follows up to determine results of decisions.
- Demonstrates resourcefulness by assembling problem solving teams.
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[column 12]
Key Behaviors: CEO and Senior Leadership
- Solves Routine Problems: Understand how each part of an issue affects another and uses this information to solve routine problems and issues.*
- Seeks out information on issues that will require decisions important to the long-term success of the organization.
- Analyzes Complex Problems and Proposes Solutions: Analyzes complex or large amounts of information and identifies potential solutions.*Analyzes options and approaches taking into account the interactions and perspectives of all systems and organizational entities and various stakeholders.
- Anticipates and Prevents Problems: Identifies potential organizational and regional challenges and builds in contingencies where appropriate.*
- Maintains awareness of the organization’s values and goals while facilitating discussion regarding actions or decisions.
- Redesigns Systems and Processes to Prevent Problems: Identifies root causes of problems and redesigns systems and processes to prevent future problems.*
- Articulates the decision making situation.
- Holds themselves and others accountable to the same standards of analysis, results, and consequences to ensure consistency.
* Denotes CEO-specific competencies[/column]
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[column 12]
Related Learning Programs[/column]
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[column 12 layout="standard"]
INNOVATION
Develops new insights into situations and applies different and novel solutions to make improvements.[/column]
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[column 12]
Key Behaviors: Supervisors and Managers
- Combines ideas in unique ways or makes connections between disparate ideas.
- Views situations from multiple perspectives.
- Creates a work environment that encourages creative thinking and innovation.
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[column 12]
Key Behaviors: CEO and Senior Leadership
- Sees Trends in Business, Industry and Technology: Scans environment for trends in business, industry, and competitive environment.*
- Introduces new concepts or strategies that significantly improve or revise the way business is done.
- Fosters an environment that encourages people to challenge conventional ideas, perspectives, and methods.
- Encourages creativity by absorbing risks, listening, and committing resources.
* Denotes CEO-specific competencies[/column]
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[column 12]
Related Learning Programs[/column]
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