Courses
  • Date(s)

  • Offered
    • Face-to-face
    • Online
    • On-site

This course is also available online.

Overview

Clear, consistent communication is the foundation of teams working well together to get the job done in support of the co-op's mission. According to a survey by the communication consulting and training group Interact, the majority (69%) of supervisors are often uncomfortable communicating with employees. Understanding what makes people tick and adjusting your personal style improves communication and avoids a lot of headaches and heartburn. Take this opportunity to assess your communication strengths and weaknesses, recognize your assumptions and practice techniques for improving communication skills in both business and personal communications.
LEARNING OBJECTIVES
  • Understand your communication style and recognize the styles of your team members and boss; appreciate how differences in communication styles impact how a message is received.

  • Learn active listening skills and how to use them effectively.

  • Learn a 3-step formula to give feedback to your team members and other colleagues.

  • Understand the impact that body language and tone of voice have on interpersonal communication.

  • Describe the impact that stereotyping, personal filters, triggers and assumptions have on interpersonal communication and how to deal with these unconscious components of communication.

  • Identify the communication styles of others and adjust yours to improve communication.

KEY TOPICS
  • The role of the supervisor as a communication pipeline

  • "Above the surface" versus "below the surface" components of communication

  • Impact of body language, tone of voice and word choice on your message

  • Active listening skills

  • Personality styles

  • Learning styles

  • Impact of personal filters, assumptions and values on your interpretation of what others are saying

NEW! Leadership Skills Assessment

Drawn from the Electric Cooperative Employee Competencies, our new Leadership Skills Assessment was designed to help you understand which of NRECA's supervisory, management and leadership courses and events may be most appropriate for you. Learn more.


WHERE TO TAKE THIS COURSE CERTIFICATE PROGRAM

Supervisor and Manager Development Program


CREDITS
  • NRECA – 1 credit
  • CEU – 0.6 credits
testimonials

Read What Past Participants Say About the Course

"Worthwhile for supervisors at all levels and departments. Made me think more about considering others' perspectives, listening and communication styles."
Michael Bellipanni, Director, Marketing & Economic Development, Northcentral Mississippi EPA, Byhalia, Mississippi


"This class would be great for you to help communicate with individuals whom have different styles than you. Communication is key to successful co-ops. Class was great and instructors were good. Exercises were helpful."
Christopher Wright, Planning Engineer, Wake EMC, Youngsville, North Carolina


"Actionable content to take back and implement. Every supervisor should attend this training."
Jonathan Cutrer, Manager of Information Technology, Concho Valley Electric Cooperative, Inc., San Angelo, Texas


"Great information and great delivery! Communication is key to everything. I learned a lot about how to deal and communicate with different types of people."
Kimberly Matelski, Dispatch Supervisor, Great Lakes Energy Cooperative, Boyne City, Michigan

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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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