Research & Best Practices

Annual Research Reports
Touchstone Energy® Cooperatives can gain key insights about and from member-owners through our sponsored annual research reports, including the National Survey on the Cooperative Difference and the Trends & Tactics Report. The research studies provide quantitative and qualitative data that help cooperatives better understand how they can meet and exceed their members’ needs.  

Online Focus Groups
Interactive online focus groups are where members from several national cooperatives are asked questions and engage in discussions about timely topics. This qualitative research series provides cooperatives with insights about members’ needs and preferences regarding communication, energy information, energy behavior, and more. 

Smart Energy Consumer Collaborative (SECC)
Touchstone Energy is a member of the Smart Energy Consumer Collaborative (SECC) and regularly sponsors research studies conducted by the SECC. Thanks to this partnership, our members have free access to vital research about the wants and needs of energy consumers in North America.  

American Customer Satisfaction Index (ACSI®)
The American Customer Satisfaction Index (ACSI®) is one of the most recognized customer satisfaction indices in the United States. Touchstone Energy members can get up to four free scores a year to measure their residential and business members’ satisfaction.  

Best Practices

Admire & Acquire Library
Admire and acquire these ideas and best practices from your Touchstone Energy peers to engage your co-op members, support your teams, and elevate your communities.