Courses
  • Date(s)

  • Offered
    • Face-to-face
    • Online
    • On-site

This course is also available online.

Overview

According to Gallup, two-thirds of employees are either "phoning it in" or actively undermining the work of the organization because they aren't engaged. From the time a co-op hires an employee until the employee leaves, supervisors are responsible for maximizing employee performance. Learn how supervisors can motivate employees to feel empowered and contribute an honest day's work.
LEARNING OBJECTIVES
  • Recognize your responsibilities in recruiting, selecting, and retaining team members.

  • Communicate goals and expectations to each team member.

  • Coach and mentor your team members towards meeting their goals.

  • Motivate your team members to continuously improve their performance.

  • Develop your team members' knowledge and skills.

  • Learn how to use delegation as a development tool.

  • Hold your team members accountable for meeting goals and expectations.

  • Determine when it's appropriate to use a formal discipline process up to, and including, termination.

KEY TOPICS
  • Importance of employee engagement

  • Four-step process for setting, monitoring and supporting expectations of team members

  • Goal-setting

  • Supervisors' role as coach and mentor

  • Delegation

  • Process for giving effective feedback to team members

  • Supervisors' responsibilities in recruiting, selecting, and retaining team members

NEW! Leadership Skills Assessment

Drawn from the Electric Cooperative Employee Competencies, our new Leadership Skills Assessment was designed to help you understand which of NRECA's supervisory, management and leadership courses and events may be most appropriate for you. Learn more.


WHERE TO TAKE THIS COURSE CERTIFICATE PROGRAM

Supervisor and Manager Development Program

CREDITS

  • NRECA – 1 credit

  • CEU – 0.6 credits

Testimonials

Read What Past Participants Say About the Course

"Provides supervisors with a great set of tools to develop their employees."
Jonathan Cutrer, Manager of Information Technology, Concho Valley Electric Cooperative, Inc., San Angelo, Texas


"For a new supervisor, this is a must-take course. The information can be immediately applied once arriving back to work."
Mark Phillips, District Line Supervisor, Dixie Electric Membership Corp., Baton Rouge, Louisiana


"This course is very good for new supervisors to learn how to manage interactions with their direct reports."
Austin Buschman, Manager of Staking, Tri-County Elec. Co-op, Inc., Hooker, Oklahoma

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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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