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Overview

Workplace conflict is inevitable. Successful supervisors understand that effective conflict resolution is key to efficient business operations. Believe it or not, conflict is a positive sign that people care about the issue and have energy to put toward solutions. Some of the greatest ideas have come while voicing disagreements or opposing opinions. Learn how to leverage conflict so that you can use it in a positive way within your cooperative. What determines whether conflict deteriorates into a disaster is how it is handled. This course helps co-op supervisors and managers develop strategies for establishing a collaborative atmosphere conducive to resolving conflicts when they arise, helping individuals involved in conflicts understand each other's point of view and facilitate problem solving.


Learning Objectives
  • Learn how to establish a collaborative atmosphere conducive to resolving conflicts when they arise.
  • Gain insights into your own response to conflict and that of others.
  • Explore the destructive and productive conflict behaviors typical of different behavioral styles.
  • Understand how to manage your personal response to conflict situations.
  • Discover effective communication strategies to use when engaging in productive conflict with team members and colleagues.

NEW! Leadership Skills Assessment

Drawn from the Electric Cooperative Employee Competencies, our new Leadership Skills Assessment was designed to help you understand which of NRECA's supervisory, management and leadership courses and events may be most appropriate for you. Learn more.


WHERE TO TAKE THIS COURSE
CERTIFICATE PROGRAM

Supervisor and Manager Development Program

CREDITS
  • NRECA – 1 credit
  • CEU – 0.6 credits
Testimonials
Read What Past Participants Say About the Course

"The tools are for both work and home life. Use of them can also help create a great work force. I'm excited to put them into action!"
Lisa Queen, Member Service Supervisor, South Central Power Co., Lancaster, Ohio


"This course gives great tools for insight into oneself and how to use these tools to resolve conflict constructively. Anyone in a position of dealing with others should take this course to learn how to deal with conflict and their solutions. In any group of people, there will always be some sort of conflict, at some eventual time."
Paul Clauder, Supervisor of Technical Services, Farmers Electric Cooperative, Inc., Greenville, Texas


"This course gives great ideas/tools to learn to handle/improve conflict and make it more productive."
Jill Pate, Senior Accountant, Cullman Electric Cooperative, Cullman, Alabama

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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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