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Overview

All employers are required to maintain a workplace free from recognized hazards that are causing, or are likely to cause, death or serious physical harm to employees. What would your co-op be like if you mandated a workplace free of emotional harm that might cause serious mental anguish? Can your co-op commit to honoring this type of workplace? In this course, supervisors and managers learn how to restore and elevate emotional safety and trust in their co-op by starting with themselves.

The foundational concept in this course is Emotional Intelligence, the ability to recognize your behaviors, moods, impulses, and to manage them best according to the situation. Emotional intelligence also involves your perception of others, what motivates them and how they work. To lead and maintain an emotionally safe environment, learn how to work with high emotional intelligence and to manage your own impulses. This will impact how you communicate with others effectively, demonstrate empathy and inspire others even in the face of adversity.


Learning Objectives
  • Explain what makes a workplace "emotionally unsafe" and use tips and tools to turn this situation around.
  • Recognize the "explanations" we provide to excuse harmful, coercive or dismissive behavior the agreements that must be made to avoid this.
  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions and encourage this in others.
  • Verbally and nonverbally communicate with others as a role model for leading an emotionally safe workplace.

NEW! Leadership Skills Assessment

Drawn from the Electric Cooperative Employee Competencies, our new Leadership Skills Assessment was designed to help you understand which of NRECA's supervisory, management and leadership courses and events may be most appropriate for you. Learn more.


WHERE TO TAKE THIS COURSE
CERTIFICATE PROGRAM

Supervisor and Manager Development Program

CREDITS
  • NRECA – 1 credit
  • CEU – 0.6 credits
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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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