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[column 12 layout="standard"]
INTERACTIONS WITH OTHERS
Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.[/column]
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[column 12]
Ethics and Integrity
Demonstrates personal and professional honesty and chooses ethical courses of action.[/column]
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[column 12]
- Adheres to professional standards.
- Treats others with courtesy, sensitivity, and respect.
- Carries a fair share of the workload.
- Gives credit where due.
- Respects and maintains confidentiality of information or concerns shared by others.
- Is honest and forthright; acts in a fair and trustworthy manner.
- Keeps promises and commitments made to others.
- Does not misrepresent self or use position for personal gain.
- Avoids situations and actions considered inappropriate or which present a conflict of interest.
- Willing to take an independent position in the face of opposition.
- Accepts responsibility for positive and negative outcomes; takes responsibility for one's mistakes.
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[column 12]
Interpersonal Awareness
Maintains constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.[/column]
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[column 12]
- Works effectively with different personalities across a variety of social and professional situations.
- Remains respectful in communications and approach; controls one's own responses; displays of a calm demeanor.
- Asks questions to understand the concerns and perspectives of others.
- Recognizes different values and styles, and respects characteristics or strengths of others.
- Listens for what is important to others; acknowledges their perspectives.
- Notices and accurately interprets what others are feeling; makes inferences that go beyond explicit content and emotion.
- Anticipates how others will react to a situation and adjusts own communication as needed.
- Finds non-threatening ways to approach others about sensitive issues.
- Handles difficult people and tense situations with diplomacy and tact.
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[column 12]
Communication
Receives and conveys information to diverse audiences in diverse situations.
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[column 12]
- Interacts and communicates to share and collect information, exchange ideas, and explore a variety of perspectives.
- Demonstrates active listening skills: the ability to concentrate, understand and learn from what others say.
- Clearly and concisely conveys ideas and information orally.
- Understands and conveys meaning without using words.
- Processes and integrates written information into work contexts; expresses oneself clearly in business writing.
- Grasps the meaning of written information and applies it to work situations.
- Writes clearly and accurately in a variety of contexts and formats.
- Demonstrates understanding of the concepts and techniques needed for business communication.
- Supports the sharing of information.
- Helps groups understand their common objectives and assists with planning to achieve those objectives.
- Delivers communications that persuades others to change beliefs, attitudes or actions.
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[column 12]
Collaboration and Teamwork
Works cooperatively and collaboratively with others to achieve collective goals.[/column]
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[column 12]
- Builds and maintains constructive professional relationships.
- Seeks opportunities to work on teams.
- Helps and supports others.
- Shows commitment to the team’s purpose and goals.
- Recognizes the value of joint ownership of goal setting, commitments, and accomplishments.
- Supports consensus.
- Gives and receives constructive feedback.
- Helps remove barriers to team productivity and success.
- Shares information and encourage others to do the same.
- Acknowledges and celebrates the achievements of teammates; recognizes the efforts of others.
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[column 12]
Service Orientation
Demonstrates a desire and ability to serve and work in partnership with others (members, colleagues, stakeholders).[/column]
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[column 12]
- Treats and views members as owners.
- Delivers consistent and courteous service and results.
- Demonstrates understanding of characteristics of the local community.
- Responses promptly and effectively to complaints, feedback and comments.
- Takes personal responsibility for addressing customer service questions and issues.
- Works in partnership with customers.
- Listens to the customer’s point of view to ensure recommendations truly meet needs.
- Directs questions and concerns to the appropriate sources.
- Anticipates current and potential future needs.
- Identifies how services and processes can be improved to better satisfy expectations.
- Makes business decisions based on impact to members.
- Informs others of intentions.
- Keeps customers up-to-date on the progress of projects that impact them.
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[column 12]
Diversity Awareness
Recognizes, respects, and adapts to others' differences in order to work effectively. [/column]
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[column 12]
- Considers and appreciates the value that comes from diverse perspectives and working styles.
- Understands and works proactively to resolve conflicts, tensions, misunderstandings that can occur due to personal differences.
- Shows respect for the values, beliefs and customs of others.
- Acknowledges diverse opinions and accepts differences.
- Displays an open, non-judgmental approach regarding differences of opinion.
- Recognizes and addresses one’s own filters, biases (both conscious and unconscious), and preferences.
- Seeks different points of view and leverages diverse perspectives in group discussions.
- Strives to eliminate barriers to diversity and ensures that new barriers are not built.
- Helps create a work environment that embraces and appreciates diversity; supports fair treatment and equal opportunity for all.
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[column 12]
Related Learning Programs[/column]
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