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  • Date(s)

  • Offered
    • Face-to-face
    • Online
    • On-site

This course is also available online.

Overview

With waves of technical, social, economic and regulatory changes, electric cooperatives now find themselves operating in what the U.S. military calls a VUCA environment (volatile, uncertain, complex, ambiguous). In this environment, supervisors must adapt to – and lead – continuous change at their co-ops. The types of changes differ, yet the change process itself is predictable, and so are the ways people respond to change. Supervisors who understand the most effective techniques, and develop solid plans, for navigating their teams through complexity, chaos and confusion are better equipped to thrive in a VUCA world.
LEARNING OBJECTIVES
  • Understand the supervisor's roles and responsibilities related to changes at co-ops.

  • Learn the typical causes of change and types of change and tools to effectively manage change.

  • Describe the reactions most people have to change and use techniques for managing these reactions.

  • Model the attitudes and behaviors needed for a successful change initiative.

  • Address barriers to change.

  • Effectively use the "4 Ps" of change communications:

    • Purpose: why we have to do this.

    • Picture: what it will look and feel like when we reach our goal.

    • Plan: step-by-step, how we will get there.

    • Part: what you can (and need to) do to help us move forward.

KEY TOPICS
  • Recognizing typical causes and types of change

  • Supervisors' responsibility in implementing change

  • Techniques for managing team member reactions to change

  • Planning process for implementing a change

  • Future change agents impacting co-ops

  • The "4 Ps" of change communications

  • Modeling expected attitudes and behaviors

NEW! Leadership Skills Assessment

Drawn from the Electric Cooperative Employee Competencies, our new Leadership Skills Assessment was designed to help you understand which of NRECA's supervisory, management and leadership courses and events may be most appropriate for you. Learn more.


WHERE TO TAKE THIS COURSE

CERTIFICATE PROGRAM

Supervisor and Manager Development Program

CREDITS

  • NRECA – 1 credit
  • CEU – 0.6 credits
Testimonials

"Change is constant. Knowing how to deal with change correctly will advance you faster and more efficiently. We have and will have more change in the future that is drastic. I can put this information to work asap."
Bradley Johnson, Supervisor, Central Iowa Power Cooperative, Creston, Iowa

"This is critical for a co-op manager."
Austin Buschman, Manager of Staking, Tri-County Elec. Co-op, Inc., Hooker, Oklahoma

"Every supervisor needs this course to understand how to motivate people."
Mitchell Kellogg, Line Superintendent , Farmers Electric Cooperative, Inc., Royse City, Texas

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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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