Courses
  • Date(s)

  • Offered
    • In-Person
    • Online
    • On-Site

Overview

In every facet of life, conflicts are inevitable. However, how we handle these conflicts can significantly affect our personal and professional relationships. This course fosters a mindset that views disagreements not as obstacles but as catalysts for creativity and understanding. Throughout this course, participants will engage in thought-provoking discussions, role-playing scenarios and practical exercises emphasizing active listening, empathy and constructive communication. They will learn to identify and address the root causes of conflicts and explore various strategies to de-escalate tense situations.

Learning Objectives

  • Demonstrate a positive attitude towards disagreements and recognize their potential as opportunities for learning and growth.
  • Master the art of active listening, assertive expression and open dialogue to foster understanding and mutual respect.
  • Cultivate empathy to see conflicts from multiple viewpoints, enabling constructive problem-solving and collaboration.
  • Regulate emotions during conflicts.
  • Strategize ways to find win-win solutions that address the needs and interests of all parties involved.
  • Transform adversarial conflicts into opportunities for team-building and enhancing relationships.



Certificate Program

Cooperative Career Essentials Program


Credits

  • NRECA – 1 credit
  • CEU – 0.6 credit

No

Curriculum

Instructors

No
Yes

Please enter a value

Hotel & Travel

Hotel Reservations

Make Hotel Reservation

Manage Hotel Reservations

About the Location
Please enter a value

View Airline and Travel Discounts

Airport(s)
Please enter a value
Please enter a value
mi from event
mi from event
mi from event

Fees

Competencies

CORE COMPETENCIES
Learn More
ROLE-SPECIFIC
Learn More
SUPERVISORY, MANAGEMENT AND LEADERSHIP
Learn More

See Also

View Your Course Record
No
No
No