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Overview

"Great course for all people in leadership and those wanting to get into leadership. It can also be used at home to strengthen relationships there as well."

- Garrett Thompson, Chief Executive Officer, Franklin Rural Electric Cooperative


"This is a great course to help enhance your leadership skills and grow your self-awareness, which will ultimately strengthen your relationships and build stronger teams."

- Kimberlee Hansen, Manager of HR and Administrative Services, Sioux Valley Energy


Have your emotions ever gotten the better of you in the workplace? Have you been impacted by the emotions of others, particularly when they haven't managed them well?


Emotions are one of the biggest derailers of relationships in the workplace, particularly negative emotions. Managing emotions is also referred to as Emotional Quotient (EQ). EQ is about an individual's ability to recognize and regulate their own emotions and the emotions of others to achieve their goals. EQ is one of the strongest drivers of personal and leadership excellence.


This course will help you to understand, develop and apply your emotional intelligence and emotional quotient skills. Learn how to enhance your emotional and social skills to build positive relationships and manage triggers. This course will be both informative and interactive, providing opportunities to share experiences and learn from others in a collaborative learning environment. You will have a chance to apply new practices between sessions to strengthen your skills and effectiveness.

What You Will Learn

At the end of this course, you will be able to:

  • Identify your emotional strengths and areas for development.
  • Learn and apply four core emotional intelligence competencies, all linked to professional success.
  • Develop greater self-awareness and strengthen your interpersonal effectiveness, as a teammate or leader.
  • Understand how stress derails our best efforts at emotional self-management and how to manage stress more effectively.
  • Manage conflict more successfully through the exploration of empathy and relationship management.

Key Topics
  • Introduction and value of EQ
  • The four primary domains of EQ
  • Self-Awareness
  • Triggers and self-management
  • Social awareness and empathy
  • Relationship management

Certificate Program

Cooperative Career Essentials Program


Credits
  • NRECA – 1 credit
  • CEU – 0.6 credit

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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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