"This course is good for the new hire and a great refresher for seasoned front line agents. Each of us are in the love with the way we do business and often this signifies we have closed the door to other potentialities. Be a life-long learner."
- 2020 Customer Service Essentials participant
Excellent customer service is at the heart of the cooperative business. How an individual responds to a high-bill complaint, power outage or rate increase can make the difference between a happy, loyal and engaged member and one that is unsatisfied and discontent.
In this course, you will gain foundational knowledge, leverage proven techniques and apply best practices that will help you increase consistency and professionalism needed to create positive impressions with every member interaction.
With Customer Service Essentials you will learn how to communicate with members in a relatable, authentic and professional way—in person, over the phone and via email.