At every organization there are people whose behavior, attitude, work habits or other characteristics present an occasional challenge for those around them. You may even feel there is no way you can deal with them because some people are just difficult – or are they? Often, our immediate response is to shrink or sulk, become defensive or attack, but there are smarter moves to make when attempting to overcome challenging people and their behaviors.

This program will help you realize the similarities and differences between yourself and others and how this creates a perception of “difficulty." Tips and tools will be presented to help you understand how to effectively work with anyone – especially those that push your buttons!