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Overview

At every organization there are people whose behavior, attitude, work habits or other characteristics present an occasional challenge for those around them. You may even feel there is no way you can deal with them because some people are just difficult – or are they? Often, our immediate response is to shrink or sulk, become defensive or attack, but there are smarter moves to make when attempting to overcome challenging people and their behaviors.

This program will help you realize the similarities and differences between yourself and others and how this creates a perception of “difficulty." Tips and tools will be presented to help you understand how to effectively work with anyone – especially those that push your buttons!

LEARNING OBJECTIVES
  • Spot people you perceive to be difficult and understand why.

  • Understand ways in which communication may be the cause of difficulty in working relationships.

  • Be assertive without being aggressive or jeopardizing your values.

  • Mitigate your frustration to avoid making a difficult situation worse.

  • Stop trouble from escalating using proven techniques.

  • Learn strategies for handling situations when your buttons get pushed.

KEY TOPICS
  • Situational Awareness
  • Personalities and Behavioral Styles
  • Relationship Management
  • Cognitive Biases
WHERE TO TAKE THIS COURSECERTIFICATE PROGRAM

Cooperative Career Essentials Program


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CORE COMPETENCIES

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