KEY TOPICS- Recognize the importance of giving and receiving feedback effectively.
- Given a scenario, conduct and evaluate effective feedback practices.
- Demonstrate techniques for delivering feedback to CEOs of different generations or gender.
- Given a member-on-the-street scenario, practice. receiving and responding to feedback about your co-op.
Director Competencies Covered in This Course[accordions no-divider="true"]
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Protocol and Practices
Engages in activities that support the board indetermining its own priorities and information needs and assists the board in focusing on strategy (and associated risks).
Board Accountability
Monitors board performance and takes responsibility for results.
Board/Manager Relationship
Builds a civil, constructive, mutually respectful relationship with the CEO.
Interpersonal Communications
Listens, relates and expresses oneself in a manner that is effective while supporting mutual understanding.
Self- Awareness/Continual Learning
Demonstrates an ongoing commitment to learning and self-improvement.
Flexibility
Remains open to new ideas, information, and approaches.
Builds Relationships and Influences Others
Creates and fosters constructive working relationships; Persuades others towards an outcome consistent with the organization’s goals.
Negotiation and Conflict Resolution
Manages and resolves conflicts and disagreements in a constructive manner.
Diversity and Inclusion
Leverages the talents of each person and promotes cultural awareness among board members.
Integrity and Courage
Makes decisions and acts consistently with values, professional standards, and the broader interests of the cooperative.
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Certificate Program
CREDITSNRECA – 1 credit
CEU – 0.6 credits
