Frequently-Asked-Questions (FAQs)

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1. Event Schedule & P​rogram

What are the dates for NRECA PowerXchange, TechAdvantage & Expo?
NRECA PowerXchange will take place Feb. 12–17, 2027, and TechAdvantage and the Expo will take place Feb. 14–17, 2027. All events will be held at the San Diego Convention Center in San Diego, California.

Where can I find the latest schedule and meeting materials?
The NRECA PowerXchange and TechAdvantage websites will have the most current program, registration and hotel information. Proposed Member Resolutions will be posted on the Member Resolutions website and emailed to voting members on or about Jan. 22.

When and where will Director Education courses be held?
Director education courses will be held Feb. 12-14 at the San Diego Convention Center:

  • Feb. 12-13, 8 a.m.–4 p.m.
  • Feb. 14, 7 a.m.–2 p.m.

When and where are the NRECA PowerXchange and TechAdvantage pre-conference workshops?
NRECA PowerXchange and TechAdvantage pre-conference workshops will take place on Sunday, Feb. 14 from 8 a.m.–Noon at the San Diego Convention Center.

When and where are the Proposed Resolutions Forum and NRECA Annual Business Meeting?

The Proposed Resolutions Forum takes place on Sunday, Feb. 14 from 2–3 p.m. at the Hilton San Diego Bayfront and the NRECA Annual Business Meeting will take place on Tuesday, Feb. 16 from 11 a.m.–Noon at the San Diego Convention Center.

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2. Registration, Fees & Changes

How do I register or add attende​es?
Register online through the NRECA PowerXchange or TechAdvantage websites. You may return to the registration site to add attendees at any time while registration is open. Each attendee must have a valid email address to register and to receive registration confirmations, event communications and access to the mobile app.

What are the registration and housing deadlines?

  • PowerXchange early-bird registration deadline: Dec. 16, 2026
  • Housing reservation deadline: Jan. 6, 2027

How do I change or cancel an existing registration?

If you are the registrant or registration contact and have a cooperative.com login, use My Registrations to add tickets or courses, make permitted changes or cancel. For further assistance or changes by someone other than the registration contact, please email nrecapxta@showcare.com.

What is the registration cancellation and refund policy?

  • Registration, ticketed events, workshops and housing: Non-transferable.
  • Ticketed events: Non-refundable and non-transferable.
  • Registration cancellations received by Jan. 29, 2027: Full refund.
  • Registration cancellations received after Jan. 29, 2027: Refund minus a $350 cancellation fee.
  • Pre-conference courses and workshops: Full refund for cancellations received by Jan. 29, 2027. After Jan. 29, 2027, for any full-day pre-conference course/workshop a $350 cancellation fee per course will be applied and a $175 cancellation fee will be applied for any half-day pre-conference course/workshop.
  • Guest/spouse registrations: Full refund until Jan. 29, 2027. No refund for cancellations received after Jan. 29, 2027.
  • No-shows or registrants who fail to cancel before the first day of the event are responsible for paying the full registration fee and any pre-conference courses/workshops.

How can I confirm registrations and ticket purchases?
Please visit My Registrations on the NRECA website to access your individual and/or group registration details.

What does guest/spouse registration include?

Guest/spouse registration include​s Expo, shuttle and meal functions that are not ticketed. It excludes materials and sessions. Note: tickets to America's Electric Cooperatives PAC Breakfast and Entertainment Night are an additional charge and are non-refundable and non-transferable. To purchase these tickets, please visit My Registrations to access your registration record and add them.

What happens if a pre-conference workshop or director training class is waitlisted? How will I know if a spot becomes available?
If a spot becomes available, the next person on the waitlist will receive an email with a link to complete registration and payment for the workshop. You will have three days to complete your purchase and confirm your spot. If you do not complete the process within three days, your spot will be offered to the next person on the waitlist.

How is registration handled for VIP groups?
NRECA will register members of the NRECA Board of Directors and their guests. These individuals will be contacted directly. Statewide officials (president, manager and editor) and platinum associate members register themselves. (For VIP hotel reservations, see Hotels & Housing below.)

Ineligible Registration Policy
All registrations are reviewed to ensure they meet the NRECA eligibility requirements. NRECA reserves the right to refuse or cancel all ineligible registrations at any time and shall not be held accountable for any external fees associated with any cancellation.

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3. Badges & Tickets

Will my badge be mailed to me?
No. Badges will be printed on site. Badge-printing locations and hours will be included in the online schedule and in the Know-Before-You-Go email sent approximately 2 weeks before the event.

How do I print my badge?
In early Feb., registered attendees will receive an email with a QR code to use at an onsite badge-printing station. Simply scan the QR code to print your badge. If you don't have your QR code, you can enter your confirmation ID or first and last name. Registration staff will be available to assist if needed.

If you registered attendees on behalf of others, you will receive an email confirming that their badge email has been sent.

Can I print badges for members of my group?
Yes. You can print badges for members of your group. Please coordinate with your group members, as each badge can only be printed once at a badge station.

What if my badge is lost or needs to be reprinted?
If you need to reprint a badge, please visit main registration. Replacement badges cannot be printed at a self-service station.

How will I receive tickets for ticketed events?
Ticketed items (i.e., PAC Breakfast and Entertainment Night) will print with the badge.

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4. Hotels & Housing

How do I reserve a hotel room?
After completing conference registration, you will immediately have access to make hotel reservations within the same platform. Before the housing deadline, reservations must be made through the official NRECA Housing Center to be included in the NRECA room block.

What is the housing reservation deadline?
There are two important dates this year, unique to 2027 PowerXchange, TechAdvantage and the Expo:

  • Dec. 16, 2026—State Block Cut-off: Members must reserve their room within their state's block by this date.
  • Jan. 6, 2027—Hotel Cut-off: The final date to make or change a hotel reservation for the convention overall.

What happens if my state doesn't fill its block by December 16?
Any unreserved rooms in a state block will be released back into the general convention hotel inventory after Dec. 16. Reservations and changes can still be made —just not guaranteed within that state's specific hotel block—through January 6.

My state hasn't secured all member housing by Dec. 16. What should we do?
Please contact the Housing Center for assistance, nrecapxta@showcare.com.

Who is the official housing provider?
Showcare is the official housing provider for 2027 NRECA PowerXchange, TechAdvantage and the Expo. NRECA is responsible only for rooms secured through the official NRECA Housing Center. Report unauthorized housing solicitations to conventionhousing@nreca.coop

How are hotel reservations handled for VIP groups?
As a courtesy to the NRECA Board of Directors and their guests, as well as statewide officials (president, manager and editor), reservations are secured through a separate reservation process with special housing arrangements. These individuals and/or their assistants will be contacted directly for information. Members may choose to opt out of this process and secure reservations through the online system, if applicable.

What does “Hotel Pending" mean?
“Hotel Pending" means your reservation request has been received and will be processed as soon as additional hotel inventory is secured or an alternate hotel is identified. Members who select “Hotel Pending" will receive an email confirmation with the hotel name, location and rate once their hotel has been confirmed. NRECA guarantees a guest room to all members who secure a reservation through the NRECA Housing Center before the published cut-off date.

How do I request dates that are not available online?

Members who would like to extend their stay beyond the available room-block dates, or find that their preferred hotel or specific nights are available online, may request additional nights based on hotel availability. First, make your reservation online for any available dates, then contact the Housing Center at nrecapxta@showcare.com to request preferred arrival and/or departure dates.

The Housing Center works closely with NRECA's convention hotels to accommodate extended-stay requests whenever possible. This process applies if your preferred hotel is sold out, certain nights are unavailable, or you would like to arrive earlier or stay later than the published room block dates.

Additional nights are subject to hotel availability and are not guaranteed. The Housing Center will confirm your request as soon it receives an update from the hotel.

Please note: Requested room night(s) is not guaranteed until it has been officially confirmed by the NRECA Housing Center.​

How do I request nights outside of the available room-block dates?
Members who would like to extend their stay beyond the available room-block dates may request additional nights based on hotel availability. Please first make a reservation online for any available dates, then contact the Housing Center at nrecapxta@showcare.com to request a change to your preferred arrival and/or departure dates.

The Housing Center works closely with NRECA's convention hotels to accommodate extended-stay requests whenever possible. Confirmation of additional nights is subject to hotel availability and is not guaranteed. The Housing Center will provide confirmation as soon as updates are received from the hotel.

What should I do if I miss the housing deadline?
Contact the Housing Center by phone at 514-380-5380 or 888-885-8022, Monday–Friday, 9 a.m.–5 p.m. ET, or by email at nrecapxta@showcare.com. The customer support team is available to assist with questions and reservation-related issues. If your concern cannot be resolved by the Housing Center, please contact NRECA at conventionhousing@nreca.coop for further assistance.

When will I receive my hotel confirmation?
Once your hotel reservation request has been completed and secured with a valid credit card, an immediate booking acknowledgement will be emailed by NRECA's Housing Center to both the attendee and the person who completed the registration, if they are different individuals. This acknowledgement confirms that your reservation has been secured. Please review the information carefully to ensure it is accurate. If you do not receive the booking acknowledgement within two to three business days of completing your reservation request, please contact the Housing Center at nrecapxta@showcare.com.

Hotel confirmations will be emailed by Showcare at the end of January. The confirmation will include your hotel name, confirmation number, location, stay dates, guest name and room rate. If you have not received your hotel confirmation by Feb. 1, 2027, please contact the Housing Center at nrecapxta@showcare.com.

What is the NRECA's hotel cancellation policy?

  • Cancel by the deadline: To avoid a cancellation fee, email the Housing Center at nrecapxta@showcare.com by Jan. 6, 2027 at 9 p.m. ET.
  • Cancellations after the deadline: Cancellations made after the deadline will be charged a non-refundable deposit equal to one night's room rate and tax to the credit card used to guarantee the reservation. NRECA's housing cancellation policy overrides any hotel policies regarding room cancellations.
  • No-shows: If you do not cancel your reservation and do not arrive at the hotel on your scheduled check-in date, a no-show fee equal to one night's room and tax will be charged to the credit card provided at the time of booking. Additionally, the entire reservation may be cancelled. Need assistance? Contact the Housing Center at 514-380-5380 or 888-885-8022, Monday–Friday, 9 a.m.–5 p.m. ET, or email nrecapxta@showcare.com.

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5. Transportation

Will I be able to walk or take a shuttle between my hotel and the convention center?
Shuttle service will operate from Sunday, Feb. 14 to Wed., February 17. Routes and hours will be posted on the Hotel & Travel page and on the mobile app.

Is transportation provided for Director Education?
Director Education participants should arrange for their own transportation. Courses will be held at the San Diego Convention Center and event shuttle service to and from the convention center and select convention hotels begins on Sunday, Feb. 14, 2027.

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6. Voting Delegates​ & Annual Business Meeting

When is the NRECA Annual Business Meeting?
The NRECA Annual Business Meeting will begin at approximately 11 a.m. on Tuesday, Feb. 16, 2027.

How do we certify a voting delegate?
All NRECA voting member systems that want to certify a voting delegate and alternate delegate to vote at the 2027 NRECA Annual Business Meeting must complete a certification form and have it signed by the system's board president and board secretary or verify the system's current voting delegate. Systems will receive an email in Nov. with information and instructions regarding how to certify or verify voting delegates.

What should voting delegates do before the meeting?

  • Review the 2027 Proposed Member Resolutions when they are posted in Jan.
  • Discuss the proposed resolutions with your co-op board, CEO and state association, if applicable.
  • Attend the Proposed Resolutions Forum on Sunday, Feb. 14, 2-3 p.m. at the Hilton San Diego Bayfront if you have questions.

Who can help with voting delegate access or certification?
Please contact NRECA Membership at VotingDelegates@nreca.coop.

Who can answer questions about proposed resolutions?
Please email resolutions@nreca.coop or attend the Proposed Resolutions Forum which takes place on Sunday, Feb.e 14, 2-3 p.m. at the Hilton San Diego Bayfront. Additional information will be available on the Member Resolutions website.

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7. Event Policies & Contact Information

Where can I find NRECA's event conduct and safety policies?
NRECA event policies, including the Code of Conduct and health and safety information, are available on the Event Code of Conduct & Policies webpage.

Contact directory

Topic​ Contact
Registration nrecapxta@showcare.com
Housing nrecapxta@showcare.com
Voting delegate certification VotingDelegates@nreca.coop
Member resolutions resolutions@nreca.coop
Mobile app help and questions nrecaevents@nreca.coop
Unauthorized housing solicitations conventionhousing@nreca.coop

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