Program Questions
When will I receive meeting materials?
Meeting information is currently available online. The 2024 PowerXchange printed brochure is scheduled to arrive at co-ops in mid-December. Cooperative.com will have the most up-to-date information about the program, meeting registration and hotel reservations.
The 2024 Proposed Resolutions will be posted on cooperative.com and emailed to NRECA voting members in late January.
When should I arrive and depart?
Director education courses are held daily from Friday, March 1, through Sunday, March 3, 2024 at Henry B. Gonzalez Convention Center. All classes begin at 8 a.m. Most end at 4 p.m. Please check the specific course for ending time. Registration/badge pick-up will be available starting Friday, March 1. The 2024 PowerXchange runs from Sunday, March 3 through Wednesday, March 6, 2024. The first general session will begin at 9 a.m. on Monday, March 4. The Expo runs Monday through Wednesday. Your registration/badge will give you access to the Expo during expo hours. Check the schedule on cooperative.com for more details.
What are the breakout session topics?
Breakout sessions will be offered on Monday and Tuesday. They will cover a wide range of industry topics. As soon as the sessions are finalized, they will be posted on cooperative.com; pre-registration for the breakout sessions is not required. Please check the schedule on cooperative.com for more details. A discussion of the Proposed Resolutions will be held Sunday, March 3, at 4 p.m. at Henry B. Gonzalez Convention Center.
Will shuttle service be provided to and from the hotel where the Director Education programs will be held?
Director Education participants should plan to arrange for their own transportation. Director Education courses are scheduled beginning Friday, March 1, 2024, through Sunday, March 3, 2024, and will be held at Henry B. Gonzalez Convention Center. Shuttle service to and from the convention center and select convention hotels begins Sunday, March 3, 2024.
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Business Meeting Questions
When are voting delegate certification forms due?
February 23, 2024. All systems that wish to certify a voting delegate and alternate delegate to vote at the 2024 NRECA Annual Member Business Meeting must complete a certification form and have it signed by the system's board president and board secretary or recertify the system's current voting delegate. Systems will receive an email in early December with information and instructions regarding how to certify or verify voting delegates.
Who do I contact if I cannot access my voting delegate form?
NRECA's Membership Department at 703-907-5868 or
VotingDelegates@nreca.coop.
When is the business meeting?
Tuesday, March 5, 2024, at approximately 11 a.m.
Does our delegate need to do anything before the business meeting?
Voting delegates should review the 2024 Proposed Member Resolutions prior to the Annual Member Business Meeting. The proposed resolutions will be posted to cooperative.com and distributed via email to CEOs, voting delegates, alternate delegates, boards of directors, and co-op administrative professionals in late-January 2024. Before the Annual Member Business Meeting, delegates should talk to their co-op board, CEO, and state association about the position to take on the proposed resolutions. Please review the Voting Delegate FAQs page on cooperative.com for additional information (the page will be updated with information for the 2024 Annual Member Business Meeting in early November, after the last NRECA Regional Meetings).
Who do I contact if I have questions about the proposed resolutions?
Contact resolutions@nreca.coop with questions about the NRECA Member Resolutions Process, or bring your questions regarding the 2024 Proposed Member Resolutions to the Proposed Resolutions Forum held Sunday, March 3, 2024, at 4 p.m. at Henry B. Gonzalez Convention Center.
What should I do to prepare for the business meeting?
Take time before the meeting to discuss the proposed resolutions with your CEO, your board and also with your state association, if applicable. Proposed Resolutions will be emailed to all NRECA voting members and voting delegates in late-January 2024. Visit www.cooperative.com/member-resolutions to learn more about the NRECA Member Resolutions Process.
Registration Questions
How do I register?
You can register online by going to the PowerXchange website. Once you register for the meeting, you gain immediate access to online hotel reservations.
What is the deadline for PowerXchange registration?
Online registration is available until March 4, 2024. However, the early-bird meeting registration discount and hotel cut-off is January 10, 2024, at 9 p.m. (ET) After that, regular registration fees apply. Registration will also be available on-site.
What is the refund policy for PowerXchange registration?
Registration cancellations received/processed by February 16, 2024, are fully refundable (excluding special events and ticket items). Special events or ticketed item fees are non-refundable, but transferable to another attendee (example: Entertainment Night, PAC Breakfast and International Lunch).
Registrants who cancel after February 16, 2024, will be issued a refund minus a $350 cancellation fee; additionally, for any pre-conference course/workshop, a $350 cancellation fee per course will be applied. Guest/spouse registration fee is fully refundable if canceled by February 16, 2024, no refunds after this date. Substitutions are accepted. No shows and registrants failing to cancel prior to March 1, 2024, are responsible for paying the full registration fee and any pre-conference workshops. If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907-6875 or accountsreceivable@nreca.coop.
What is the process to make a change to an existing registration?
Members with a cooperative.com login can make changes and cancellations such as adding tickets or courses to an existing registration online, as long as they are the registrant or the registration contact. Simply visit My Registrations (log-in required). If you do not have a cooperative.com login, need to make a substitution or you are not the registration contact, the changes need to be sent to Accounts Receivable via email at accountsreceivable@nreca.coop. All requests must be submitted by March 1, 2024, otherwise, they must be made on-site.
How can I check to see if my registrations and ticket orders have been processed?
Visit the PowerXchange webpage. At the bottom of the page, under the "Register" button, click on "View My Co-op's Registrants." If the registrations have been processed, a list of your registrants should appear, as well as any tickets purchased.
How is PowerXchange registration handled for VIP groups?
NRECA will register members of the NRECA board of directors and their guests. These individuals will be contacted directly. Statewide officials (president, manager and editor) and platinum associate members register themselves. (For VIP hotel reservations, see Hotel Questions below.)
Ineligible Registration Policy
All registrations are reviewed to ensure they meet the NRECA eligibility requirements. NRECA reserves the right to refuse or cancel all ineligible registrations at any time and shall not be held accountable for any external fees associated with any cancellation.
Badge Pick-Up Questions
When will I receive badges for the people I register?
You won't! Attendees will be able to print badges on-site at PowerXchange. Badge pick-up times and locations will be sent via email, at least 2 weeks prior to the start of the event.
How does it work?
A Know Before You Go email will be sent to the registrant and registration contact (provided that there is an email address) at least 2 weeks before the start of the meeting. The confirmation email will include a QR code that can be scanned at any of the badge pick-up stations. If for any reason the QR code does not appear on the email confirmation, you can use the four- or five-digit confirmation ID that is provided in the same email, or you can simply type in your name. Registration assistants will be there to help.
What happens if I forget to bring the email confirmation with QR code?
No problem. You can still print your badge by simply typing in your first and last name.
When will stations be open for printing badges?
Stations will be available at the convention center starting Friday, March 1, 2024.
I have registered 15 people. Am I going to get 15 emails with bar codes?
Yes, a confirmation email will be sent to the registrant's email address (if one is available), as well as the "registration contact" (the person who registered the attendee). If you register 15 people, you will receive one email for each person (if an email address was provided).
How does the system prevent one person from getting two name badges or tickets?
Attendees will be allowed to print their name badge ONCE from the stations. If they lose or need a replacement name badge, they need to go to the on-site registration counters located in Henry B. Gonzalez Convention Center lobby.
Can I print badges for people in my group?
Yes, you may print a badge on site for attendees in your group. Each person's badge can only be printed once from the stations, so please coordinate accordingly.
How do I get my tickets for the PAC Breakfast, International Lunch and Entertainment Night?
Tickets for the America's Electric Cooperatives PAC Breakfast, International Lunch and Entertainment Night will be printed together with your name badge.
What does my guest/spouse fee cover?
Guest/spouse fee includes admittance to all general sessions, breakout sessions, the Expo and shuttle service.
Note: Tickets to America's Electric Cooperatives PAC Breakfast, International Lunch and Entertainment Night are an additional charge and are non-refundable.
Let's say I register several attendees online for the meeting and receive a confirmation. What is the procedure if I need to register another attendee?
You may register additional attendees through cooperative.com at any time. Simply go to the PowerXchange website and click on the "Register" button.
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Hotel Questions
What is the deadline for hotel reservations?
The hotel reservation cut-off date is January 10, 2024 at 9 p.m. (ET).
Who do I contact if I missed the hotel reservation cut-off date?
The Housing Center will be available between Thursday, January 11, 2024, - Wednesday, January 17, 2024, to assist with additional guestroom inquiries via e-mail or phone. Please note that during this time, requests for additional guestrooms are not guaranteed and will be based on availability. Housing Center is available at 864-208-3369, Monday - Friday between 9:00 am - 5:00 pm ET or e-mail, NRECAatt@maritz.com.
Who do I contact if the hotel is sold out before the cutoff date?
If no rooms are available at the designated hotel, "Hotel Pending" should be selected as a hotel option. Selecting this option ensures that the reservation request will be processed as soon as additional inventory is secured and/or an alternate hotel has been identified. Members who secure a reservation using Hotel Pending will receive an email confirmation identifying the hotel name, location, and rate once the hotel has been confirmed. NRECA guarantees a guestroom to all members who have secured a guestroom through the NRECA Housing Center prior to the reservation cut-off date.
What should I do if the room nights requested are noted as “Waitlisted?"
Room nights noted as “waitlisted" are rooms currently secured by NRECA but may be designated for other groups. In these cases, rooms may be reassigned to accommodate current registration requests. The Housing Center works closely with NRECA's convention hotels to accommodate all requests and confirmation of these nights will be confirmed as quickly as possible.
Who do I contact to obtain room nights outside of the room block pattern provided?
Members wishing to extend their stays beyond the dates provided online may do so on an availability basis only. Reservations for the nights preceding Saturday, March 2, and after Wednesday, March 6, 2024, may not be available. Please make a reservation online for any available dates; then, contact the Housing Center via email to request a date change to the reservation. The Housing Center works closely with NRECA's convention hotels to accommodate all requests and confirmation of these additional nights will be provided as quickly as possible. Extended stay requests will be confirmed based on hotel availability and are not guaranteed.
How are hotel reservations secured for VIP groups?
As a courtesy to NRECA's Board of Directors and their guests and statewide officials (president, manager, and editor), NRECA secures reservations for these members using a separate reservation process. Special housing arrangements have been made. These individuals and/or their assistants will be contacted directly for information. Members may opt out of this process and secure reservations using the online system, if applicable.
May I contact the hotel directly to secure my reservations?
Maritz Global Events is the official housing provider for the 2024 PowerXchange and TechAdvantage® Experience. Reservations made by unaffiliated organizations may appear to have lower rates, however they may be illegitimate, not have the rooms to sell, have unreasonable cancellation or change penalties, or be completely non-refundable. Please be aware of, and report any unauthorized solicitation to NRECA via email at nrecahousing@nreca.coop. NRECA will only be responsible for rooms secured through the NRECA Housing Center.
The NRECA Housing Center is set up to manage all reservations for PowerXchange events. Only reservations received by the hotels from the NRECA Housing Center will be accepted into the NRECA room block. Room reservations secured in ways other than through the NRECA Housing Center (via Cooperative.com) may be subject to (1) higher rates and/or (2) being transferred from the NRECA room block to a neighboring hotel. Only after February 7, 2024 will members be able to secure, modify and cancel reservations with the hotels directly.
Are the hotels within walking distance to the convention center?
All of the convention hotels are located within 1 mile of the Henry B. Gonzalez Convention Center. Shuttle service will be made available to those hotels located more than 4 blocks from the Center beginning Sunday, March 3. Additional information will be available on the Hotel & Travel page for this event.
Will I get a confirmation email with hotel reservation number(s)?
The Housing Center can assist members with gathering hotel confirmation numbers for groups of 10 or more reservations. Otherwise, hotel confirmation numbers may be obtained by contacting the hotel directly on and after February 7, 2024.
When I enter my credit card information, a prompt states that my credit card is invalid. What's going on?
Valid credit card information is provided when the rooming lists are forwarded to the hotels. The credit card used must not expire before July 2024. A valid credit card is needed in order for the hotels to charge the one-night deposit due at the cutoff date.
What is NRECA's room cancellation policy?
All cancellations must be submitted in writing to the Housing Center by January 10, 2024, 9 p.m. ET to avoid a cancellation fee. A non-refundable deposit equal to one (1) night's room and tax may be charged for cancellations made after January 10, 2024, to the credit card used to guarantee the reservation. NRECA's cancellation policy overrides any hotel policies concerning room cancellations. Please note: Reservations not cancelled, and/or if registrants do not arrive at the hotel on the check-in date requested, will forfeit the first night's deposit and the entire reservation will be cancelled.
What are NRECA's code of conduct and safety policies?
NRECA event policies including code of conduct, health and safety and other event policies can be found on our Event Code of Conduct & Policies page.
