• Date(s)

  • Offered
    • In-Person
    • Online
    • On-Site

This course is self-paced.


As a team member, you mastered the technical skills of your job. If you’re considering taking on a supervisory position or have become a supervisor, there are different skills, abilities and knowledge you need to be successful. The supervisor’s influence on productivity, morale, and work quality should not be understated. Learn to navigate the transition into a supervisory role, clarify roles and responsibilities, align your team’s work with your co-op’s mission-critical areas, discuss the challenges of new supervisors and determine the best approaches to addressing them and create a personal long-term development plan.
Learning Objectives
  • Understand your role and responsibilities as a supervisor
  • Set expectations and goals for your team and its work to align with your co-op’s mission
  • Learn the different types of leadership styles, which style you tend to use and when you should use each one
  • Recognize the personal behavioral patterns that impact your team (both positively and negatively) and steps you can take to minimize the negative behaviors
  • Learn the three types of power and how to use them appropriately
  • Model the behavior you expect from your team
  • Create your personal development plan for making a successful transition from a staff member to supervisor

Key Topics
  • Four mission-critical areas of electric cooperatives
  • Supervisors’ role at the co-op and the challenges inherent in that role
  • Four-step process for setting, monitoring and supporting expectations of team members
  • Importance of trust and being trustworthy
  • Three types of power
  • Leadership styles
  • Time management
  • Personal career development plan


Read what previous Stepping Into Your Supervisory Role: Learning to Lead – Online participants have to say about their experience.

"The reference material is amazing -- it causes you to evaluate yourself as a supervisor. The course also provides steps in ways you can improve your supervisory skills."

-Sheri Hayes, Consumer Accounts Supervisor, Northwestern Electric Cooperative Inc., Woodward, Oklahoma

"This course should be mandatory for everyone preparing to enter into a leadership role and those who are already in leadership roles."

-John A. Cromer, Operations Manager, Yampa Valley Electric Association, Steamboat Springs, Colorado

"I have actually been raving about this course to my immediate supervisor, my VP and my team. I've been able to use some of the content already."
-Elizabeth Carol Ward, Member Services Team Leader, Roanoke Electric Cooperative, Gates, North Carolina

Certificate Program

Supervisor and Manager Development Program


NRECA – 1 credit

CEU – 0.6 credits





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Please note: Each participant will be given access to the course during the specified course dates. All coursework and assignments must be completed during that time in order to pass the course and gain credit. Those who complete all of the requirements will earn one (1) course credit towards the SMDP. Should coursework not be completed and turned in by the last date of the course, the participant will need to re-register the course and complete the remaining assignments in order to earn credit. Subsequent registration will be at full price.


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