• Date(s)

  • Offered
    • In-Person
    • Online
    • On-Site

This course is self-paced.


Clear, consistent communication is the foundation of teams working well together to get the job done in support of the co-op's mission. According to a survey by the communication consulting and training group Interact, the majority (69%) of supervisors are often uncomfortable communicating with employees. Understanding what makes people tick and adjusting your personal style improves communication and avoids a lot of headaches and heartburn. Take this opportunity to assess your communication strengths and weaknesses, recognize your assumptions and practice techniques for improving communication skills in both business and personal communications.

Learning Objectives
  • Understand your communication style and recognize the styles of your team members and boss; appreciate how differences in communication styles impact how a message is received.
  • Learn active listening skills and how to use them effectively.
  • Learn a 3-step formula to give feedback to your team members and other colleagues.
  • Understand the impact that body language and tone of voice have on interpersonal communication.
  • Describe the impact that stereotyping, personal filters, triggers and assumptions have on interpersonal communication and how to deal with these unconscious components of communication.
  • Identify the communication styles of others and adjust yours to improve communication.

Key Topics
  • The role of the supervisor as a communication pipeline
  • "Above the surface" versus "below the surface" components of communication
  • Impact of body language, tone of voice and word choice on your message
  • Active listening skills
  • Personality styles
  • Learning styles
  • Impact of personal filters, assumptions and values on your interpretation of what others are saying


Read what previous Everyone Communicates; Few Connect: Tools for Bridging the Gap – Online participants have to say about their experience.

"The course gives many tools to make the work environment better through effective communication. I firmly believe that utilizing the methods explained in this course can be very useful in developing better communication and connecting skills."
-Gary Eitel, Chief Administrative Officer, San Isabel Electric Association, Pueblo West, Colorado

"Great course to take. The information provided will help you in your communications with others by understanding the differences in learning and behavioral styles and how it affects you and them in performing their duties."
-Pam Metcalf, East Central Electric, Office Services Supervisor

Certificate Program

Supervisor and Manager Development Program


NRECA – 1 credit

CEU – 0.6 credits





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Please note: Each participant will be given access to the course during the specified course dates. All coursework and assignments must be completed during that time in order to pass the course and gain credit. Those who complete all of the requirements will earn one (1) course credit towards the SMDP. Should coursework not be completed and turned in by the last date of the course, the participant will need to re-register the course and complete the remaining assignments in order to earn credit. Subsequent registration will be at full price.


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