Electric cooperatives are highly technical organizations. Co-op staff often need to relay complex information to audiences unfamiliar with the subject matter, such as boards and consumer-members. Whether the communication occurs in a board room, in the community, or in a written report, the challenge is to present the technical information so that a non-technical audience can understand it. Regardless of whether the subject matter is engineering, finance/accounting, cyber-security, public safety or government regulations, this course provides practical techniques and tools for communicating effectively with those who have limited technical knowledge or experience.
Participants will learn to recognize their natural “tech-speak” tendencies and then learn approaches for relaying complex technical concepts clearly—without patronizing or alienating their audience. This course provides a practical process as well as tools for planning and delivering a technical presentation to a non-technical audience.