Courses
  • Date(s)

  • Offered
    • In-Person
    • Online
    • On-Site

This course is live, instructor-led.

Overview


Workplace conflict is inevitable. Successful supervisors understand that effective conflict resolution is key to efficient business operations. Believe it or not, conflict is a positive sign that people care about the issue and have energy to put toward solutions. Some of the greatest ideas have come while voicing disagreements or opposing opinions. Learn how to leverage conflict so that you can use it in a positive way within your cooperative. What determines whether conflict deteriorates into a disaster is how it is handled. This course helps co-op supervisors and managers develop strategies for establishing a collaborative atmosphere conducive to resolving conflicts when they arise, helping individuals involved in conflicts understand each other's point of view and facilitate problem solving.

LEARNING OBJECTIVES

  • Learn how to establish a collaborative atmosphere conducive to resolving conflicts when they arise.
  • Gain insights into your own response to conflict and that of others.
  • Explore the destructive and productive conflict behaviors typical of different behavioral styles.
  • Understand how to manage your personal response to conflict situations.
  • Discover effective communication strategies to use when engaging in productive conflict with team members and colleagues.


CERTIFICATE PROGRAM

Supervisor and Manager Development Program


CREDITS
  • NRECA – 1 credit
  • CEU – 0.6 credits

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Curriculum

Instructors

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Fees

$619

The registration fee is per person, per course. Group registration not available. This class is limited to 25 participants. Enrollment is on a first come, first served basis. Both sessions of the course must be attended to earn one (1) course credit towards the SMDP. Attendance will be checked during each session. Should a participant miss one of the two sessions, that participant will need to re-register for the course and attend both sessions to earn credit. Subsequent registration will be at full price.



Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP

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