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Overview

"The class was very informative. You'll take away some great tools that would help you problem solve and make decisions."

- Dawn Cummings, Procurement and Warehouse Supervisor, Kaua'i Island Utility Cooperative


"This is an area I have been very interested in growing and this class was a great door opener for me. Looking forward to using the planners and the strategies."

- Connie Shroades, Member Services Representative, Tanner Electric Cooperative


Do you ever feel like you spend all your days solving problems? Or listening to complaints? You are not alone. Some research suggests that we make approximately 35,000 decisions a day. This kind of ongoing demand on our brains creates stress. So, it’s important to recognize and focus on the specific problems that have the biggest effect on your results…versus those that are merely annoying (but receive a lot of attention!).


Additionally, enabling those around you to make high quality and sustainable decisions, fostering strong problem-solving capabilities is a winning coaching strategy. In this workshop you will get clear and actionable ideas to strengthen this important business competency for you and your team. You’ll walk away with tools to implement immediately, while creating lasting results.

LEARNING OBJECTIVES

  • Learn the difference between complaints, negativity and problems.
  • Understand how to foster strong critical thinking by eliminating biases and assumptions.
  • Explore the value of using a structured provess to coach others to high quality problem solving.
  • Learn 7 styles of decision making and when to use each.


Certificate Program

Cooperative Career Essentials Program


Credits
  • NRECA – 0.5 credit
  • CEU – 0.3 credit

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Competencies

CORE COMPETENCIES

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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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