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  • Offered
    • In-Person
    • Online
    • On-Site

This course is also available online.

Overview

Do you ever wonder if others actually hear what you’re saying? Do your suggestions seem ignored, or do others just not seem to get your ideas? The ability to influence others to act is a critical but difficult skill to master – especially when you have no authority over others, such as customers, co-workers and management. How can you inspire action when the only tool you have is communication?

No matter your current position or role, you can gain buy-in and influence opinions through communication. Join this half-day course to learn how, making your contributions, skills and value impossible to ignore.

LEARNING OBJECTIVES

At the end of this course, you will be able to:

  • Understand how to appeal to various individuals, groups, or situations.
  • Know when to adapt your approach, tone or body language.
  • Influence others using message management techniques and communication channels.
  • Gain support for your ideas regarding improvement and innovation.
  • Build credibility and make a greater impact within your organization.
KETY TOPICS
  • Communication Styles
  • Social and Self-Awareness
  • Professional Presence
  • Message Management
  • Connecting with Others
  • Trust and Rapport Building
WHERE TO TAKE THIS COURSE
CERTIFICATE PROGRAM

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Competencies

CORE COMPETENCIES

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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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