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[text content="A%20healthy%20organization%20culture%20is%20a%20key%20driver%20for%20Cooperative%E2%80%99s%20success%3B%20studies%20have%20shown%20how%20a%20healthy%20culture%20leads%20to%20higher%20levels%20of%20safety%2C%20member%20satisfaction%2C%20productivity%2C%20and%20overall%20organizational%20effectiveness.%20Organization%20culture%20is%20driven%20from%20leadership%20practices%20and%20shapes%20the%20norms%20and%20beliefs%20that%20influence%20how%20employees%20approach%20their%20work%20and%20interact%20with%20each%20other.%20It%20is%20important%20that%20leaders%20understand%20the%20current%20culture%20and%20how%20it%20enables%20or%20hinders%20performance%20results.%20NRECA%20provides%20a%20service%20to%20measure%20and%20assess%20the%20current%20state%20of%20the%20Cooperative%E2%80%99s%20culture.%20The%20survey%20helps%20identify%20strengths%20and%20opportunities%20within%20the%20organization%20and%20captures%20the%20current%20levels%20of%20perceived%20influences%20that%20shape%20the%20current%20culture%2C%20establishing%20a%20baseline%20for%20continuous%20improvement.%20The%20survey%20results%20can%20be%20complimented%20with%20facilitated%E2%80%90guided%20follow%E2%80%90up%20workshops%20to%20define%20the%20desired%20culture%20attributes%20and%20outline%20targeted%20actions%20for%20migrating%20to%20enhanced%20culture." link-color="inherit" link-hover-color="inherit" link-visited-color="inherit" /] 

[text content="This%20research%20will%20gauge%20members%E2%80%99%20satisfaction%20and%20commitment%20to%20your%20co-op%20and%20help%20you%20understand%20what%20it%20is%20about%20your%20service%20that%20causes%20members%20to%20be%20more%20or%20less%20satisfied.%20Using%20our%20residential%20member%20survey%20data%20from%20the%20co-ops%20we%20serve%20we%20can%20compare%20your%20survey%20results%20to%20other%20co-ops%20nationwide.%20Our%20%E2%80%9CCo-op%20Norms%E2%80%9D%20are%20not%20taken%20from%20the%20universe%20of%20all%20co-ops%2C%20but%20from%20those%20who%20value%2C%20monitor%20and%20measure%20the%20satisfaction%20of%20their%20members%20and%20therefore%20represent%20higher%20performing%20co-ops.%20This%20can%20help%20you%20benchmark%20where%20your%20co-op%20stands.%20For%20Touchstone%20Energy%20co-ops%2C%20we%20will%20include%20the%20necessary%20questions%20to%20have%20your%20American%20Customer%20Satisfaction%20Index%20(ACSI)%20calculated.%3Cbr%3E%20%3Ca%20href%3D%22%2Fprograms-services%2Fmarket-research%2FPages%2Fmember-satisfaction-studies.aspx%22%3ELearn%20more.%3C%2Fa%3E" link-color="inherit" link-hover-color="inherit" link-visited-color="inherit" /] 

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