Optimism bias is the belief that bad things won’t happen to you.
“It’s one of the problems in our industry,” says Dwight Miller, director of Safety, Training, and Loss Prevention at
Ohio’s Electric Cooperatives, the statewide association and power supplier headquartered in Columbus.
And it’s one of the key issues that NRECA and Federated Rural Electric Insurance Exchange targeted when they launched the
Commitment to Zero Contacts program, which turns two this month.
“If we can get them to believe it could actually happen to them, that is a major accomplishment,” Miller says. “Maybe the most important one that we could ever achieve.”
Since launching Commitment to Zero at the NRECA Safety Leadership Summit in April 2018, more than 575 managers of electric co-ops and public power districts have formally endorsed the program, and many statewide associations have made it a major focus of their safety education work.
The program’s creators say the response from co-ops has been enthusiastic, and the impacts—as part of broader co-op safety programs—are beginning to show in the field.
“We’ve seen the average number of contacts reduced more than 25% annually and serious injury numbers reduced significantly,” says Corey Parr, Federated’s vice president for safety and loss prevention. “The results to this point are good, but we have to be focused on zero contacts year after year.”
NRECA and Federated worked closely with co-op statewide associations in designing the program and in developing its suite of tools and materials.
Farris Leonard, manager of job training and safety field services for
North Carolina’s Electric Cooperatives, says his trainers have incorporated Commitment to Zero Contacts into their presentations with a goal of promoting candid conversations about safety concerns.
“I’m seeing job briefings that promote safety conversations, and they also promote training opportunities, especially for the new personnel on the crew,” he says. “It’s an effective tool for reinforcing our overall safety commitment, and it gives seasoned lineworkers opportunities to promote safety and provide leadership.”
Parr says one facet of the initiative that’s been a particular success is the Stop and Focus Every Day (S.A.F.E.) app, a smartphone and tablet program that walks crews through job site briefings and safety reporting.
“There are more than 250 electric co-op and public power district systems using the S.A.F.E. app, submitting an average of 15,500 job briefings and 500 job site observations each,” he says.
Leonard says co-op crews in North Carolina are responding well to the app’s emphasis on teamwork.
“Individuals are inspecting their own personal protection equipment, but because they’re doing it as a group, they see their peers doing the inspection,” he says. “It encourages crew members to be thorough.”
Another popular tool of the Commitment to Zero program is challenge coins, which co-ops can customize with safety messages and hand out to crews.
The Association of Missouri Electric Cooperatives (AMEC) ordered about 1,800 coins and has distributed them widely among operations personnel at its 46 member co-ops.
“One side says, ‘Committed to Zero Contacts,’ and the other side says, ‘Committed for the Ones I Love,” says Allan Branstetter, AMEC’s director of risk management and training.
“Everybody wants to go home at night, but this kind of shows you why you want to take the extra time to be safe,” says AMEC safety instructor Bruce Stumpe. “And the coins are constant reminders. When you reach in your pocket, you feel that.”
For Bud Branham, the ultimate goal of Commitment to Zero is for co-op employees to adopt safe practices not just on the job but throughout their lives.
“When people make a voluntary commitment to consistently apply lifesaving rules, they begin to take personal ownership,” says Branham, NRECA’s director of safety programs. “When you get folks to talk about safety on the job, at home, and in life, that means the message is getting through.”
Learn more about the Commitment to Zero Contacts initiative.