Members with a cooperative.com login can make changes and cancellations online via
My Registrations. Cancellations received/processed by 10 business days before the start of the conference/meeting/event (which includes pre‐conference workshops or trainings) are fully refundable. Registrants who cancel after 10 business days before the start of the conference/meeting/event through the day before the start of the conference/meeting/event will be issued a refund minus a $175 cancellation fee. Substitutions are accepted. No shows and registrants failing to cancel prior to the first day of the conference/meeting/event, (which includes pre‐conference workshops or trainings) are responsible for paying the full registration fee and any pre‐conference workshops. Special events or ticketed item fees (Touchstone reception) are non‐refundable. Special events or ticketed item fees are non‐refundable. If you have difficulty cancelling online, please contact Accounts Receivable at 703-907-6875,
firstname.lastname@example.org or fax to 703-907-5951.