Members with a Cooperative.com login can make changes and cancellations online via My Registrations. Cancellations received/processed by Feb. 18, 2020, are fully refundable. Registrants who cancel after Feb. 18, 2020, will be issued a refund minus a $200 cancellation fee. Substitutions are accepted. No shows and registrants failing to cancel prior to March 1, 2020, are responsible for paying the full registration fee and any pre-conference workshops. Special events or ticketed item fees are non-refundable. If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907-6875, email@example.com or fax your cancellation request to 703-907-5951.