Members with a cooperative.com login can make changes and cancellations online via cooperative.com > Member Center > My Registrations. Alternatively, cancellations can be submitted in writing. Cancellations received by 10 business days before the start of the conference/meeting/event (which includes pre-conference workshops or trainings) are fully refundable. Registrants who cancel after 10 business days before the start of the conference/meeting/event through the day before the start of the conference/meeting/event will be issued a refund minus a $200 cancellation fee. Substitutions are accepted. No-shows and registrants failing to cancel prior to the first day of the conference/meeting/event, (which includes pre-conference workshops or trainings) are responsible for paying the full registration fee and any pre-con, post-con workshops, courses, etc., if applicable. Special events or ticketed item fees are non-refundable. For more information on cancellations or refunds, please contact Accounts Receivable at 703.907.6875, email@example.com or fax to 703.907.5951.