Members with a Cooperative.com login can make changes and cancellations online via My Registrations. Cancellations received/processed by 10 business days before the start of the conference are fully refundable. Registrants who cancel after 10 business days before the start of the conference will be issued a refund minus a $175 cancellation fee. Substitutions are accepted. No shows and registrants failing to cancel prior to the first day of the conference are responsible for paying the full registration fee and any pre-con, post-con workshops, courses, etc., if applicable. Special events or ticketed item fees are non-refundable. If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907-6875, firstname.lastname@example.org or fax to 703-907-5951.