Members with a cooperative.com login can make changes and cancellations online via My Registrations. Cancellations received/processed by September 23, 2020, are fully refundable. Registrants who cancel after September 23, 2020, through October 20, 2020, will be issued a refund minus a $1,475 cancellation fee. Substitutions are accepted. No-shows and registrants failing to cancel prior to October 21, 2020, will forfeit the full event registration fee and any pre-con workshops, courses, etc., if applicable. Special events (tours, dinners, etc.) or ticketed item fees are non-refundable (this includes Guest/Spouse registration fee). If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907-6875, firstname.lastname@example.org or fax to 703-907-5951.