Interacts respectfully with different individuals and groups.
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[column 12 layout="standard"]INTERPERSONAL COMMUNICATION
Listens, relates and expresses oneself in a manner that is effective while supporting mutual understanding.[/column]
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[column 12]
Key Behaviors: Board -
Demonstrates commitment to information sharing and a culture of inquiry within the board room.
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Communicates ideas clearly, factually and concisely.
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Listens respectfully to others’ ideas and opinions and asks questions to understand others’ point of view.
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Demonstrates comfort in handling "on the street" member interactions including when to refer questions to the CEO.
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[column 12]
Key Behaviors: Board Chair -
Demonstrates restraint and encourages participation and opportunities for collective exploration.
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Encourages the contribution of all directors in deliberations.
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Listens to, observes, and learns about individual directors' interests, concerns, motivations and boardroom culture as a whole.
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[column 12 layout="standard"]SELF AWARENESS/CONTINUAL LEARNING
Demonstrates an ongoing commitment to learning and self-improvement.[/column]
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[column 12]
Key Behaviors: Board -
Demonstrates self-awareness into own emotional strengths, weaknesses.
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Takes advantage of opportunities to learn more about the cooperative, the electric cooperative network and the electric industry.
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Keeps up to date on new developments by reading cooperative publications, industry news and other resources.
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Maintains curiosity and motivation to learn.
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Demonstrates self-awareness of areas for self improvement and development.
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Demonstrates self awareness of personal body language.
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[column 12]
Key Behaviors: Board Chair -
Champions continuous learning within the board regarding the innovations in governance structures and how they can be incorporated into the cooperative’s governance philosophy.
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Encourages on-going education among directors and further development of competencies.
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Seeks feedback on performance.
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Watches others for their reaction to his/her attempt to influence and adjusts as needed.
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Models the ability to learn quickly in the face of new information or changing circumstances.
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[column 12 layout="standard"]FLEXIBILITY
Remains open to new ideas, information, and approaches.[/column]
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[column 12]
Key Behaviors: Board -
Demonstrates flexibility and adapts to change.
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Maintains ability to focus on cooperatives’ goals and objectives while shifting mindset to incorporate new information or changed circumstances.
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Listens to ideas, different approaches of others and is comfortable letting go of “we have always done it this way.”
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[column 12]
Key Behaviors: Board Chair -
Encourages board to explore new and different way of accomplishing the cooperative's objectives.
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Facilitates exploration of successes and failures for ideas for improvement.
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Models the ability to transition comfortably between situations.
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[column 12 layout="standard"]BUILDS RELATIONSHIPS & INFLUENCES OTHERS
Creates and fosters constructive working relationships; Persuades others towards an outcome consistent with the organization’s goals.[/column]
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[column 12]
Key Behaviors: Board -
Understands the dynamics of internal and external relationships and works to persuade and motivates others.
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Identifies opportunities to positively influence others.
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Maintains composure at all times.
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Listens to constructive feedback and incorporates suggestions to achieve collective objectives.
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Leads by example and sets standards for professional behavior as an ambassador of the cooperative.
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[column 12]
Key Behaviors: Board Chair -
Fosters a collaborative environment.
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Uses expertise and business experience to influence and maximize outcomes.
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Articulates positions in a way that inspires others to support decisions or actions by using facts, logic, and emotional factors.
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Recognizes the social components and human dynamics that exist in a boardroom between and among directors, CEO, and the co-op’s advisors.
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[column 12 layout="standard"]NEGOTIATION & CONFLICT
Manages and resolves conflicts and disagreements in a constructive manner.[/column]
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[column 12]
Key Behaviors: Board -
Resolves differences in ways that build trust and confidence.
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Uses active listening skills to understand disagreements.
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Demonstrates and encourages empathy so that all sides can understand each other’s perspectives.
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[column 12]
Key Behaviors: Board Chair -
Facilitates conversations that generate solutions to conflict or friction points.
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Negotiates through potential conflict situations to avoid triggering disputes.
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Mediates disputes by identifying and gaining commitment to mutually agreeable resolutions.
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Maintains composure in face of heated ebates or adversity.
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[column 12 layout="standard"]DIVERSITY & INCLUSION
Leverages the talents of each person and promotes cultural awareness among board members.[/column]
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[column 12]
Key Behaviors: Board -
Develops and nurtures an inclusive atmosphere in the boardroom that leverages the talents of each person and promotes cultural awareness among directors.
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Recognizes and communicates the value of diverse perspectives.
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Engages in collaborative and mutually beneficial working relationships with people regardless of their individual differences.
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Recognizes and appreciates generational differences among directors.
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Champions policies, procedures and values that encourage awareness and acceptance of diversity.
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Helps to foster an environment of inclusion in the boardroom, where diverse thoughts are freely shared, respected and integrated.
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[column 12]
Key Behaviors: Board Chair -
Helps others increase their awareness and acceptance of individual differences.
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Demonstrates humility.
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Ensures fair treatment of all.
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Models inclusion by effectively engaging with people different from him/herself.
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[column 12 layout="standard"]INTEGRITY & COURAGE
Makes decisions and acts consistently with values, professional standards, and the broader interests of the cooperative.[/column]
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[column 12]
Key Behaviors: Board -
Makes decisions and acts consistently, ethically, and transparently with the values, standards, and broader interests of the cooperative.
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Thinks independently.
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Presents truthful information in an appropriate and helpful way.
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Is trusted to keep confidences.
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Acts in ways that put the cooperative’s values and principles above one’s personal needs and goals.
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Consistently applies personal values to address difficult situations and make tough decisions.
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Stands up for what is right and takes personal responsibility for mistakes.
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[column 12]
Key Behaviors: Board Chair -
Models, articulates, and upholds the rules of conduct that are outlined in the board policies.
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Embodies the spirit of the cooperative and continually keeps the integrity and goals of the cooperative at the forefront of every decision.
- Faces up to interpersonal problems quickly and directly, while focusing on the behavior, not the person.
- Gains and maintains trust by being truthful, fair and consistent.
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