​Members with a Cooperative.com login can make changes and cancellations online via Cooperative.com > Member Login > My Registrations. Cancellations received/processed by 10 business days before the start of the conference/meeting/event (which includes pre‐conference workshops or trainings) are fully refundable. Registrants who cancel after 10 business days before the start of the conference/meeting/event through the day before the start of the conference/meeting/event will be issued a refund minus a $175 cancellation fee. Substitutions are accepted. No shows and registrants failing to cancel prior to the first day of the conference/meeting/event, (which includes pre‐conference workshops or trainings) are responsible for paying the full registration fee and any pre‐conference workshops. Special events or ticketed item fees (Touchstone ​reception) are non‐refundable. Special events or ticketed item fees are non‐refundable. If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907-6875, accountsreceivable@nreca.coop or fax your cancellation request to 703-907-5951.