Members with a Cooperative.com login can make changes and cancellations online via My Registrations. Cancellations received/processed by (TBD) are fully refundable. Registrants who cancel after (TBD), will be issued a refund minus a (TBD) cancellation fee. Substitutions are accepted. No shows and registrants failing to cancel prior to (TBD), are responsible for paying the full registration fee and any pre-conference workshop fees. Special events (including spouse activities) or ticketed item fees are non-refundable. If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907-6875 or firstname.lastname@example.org.