Members with a cooperative.com login can make changes and cancellations online via My Registrations. Cancellations received/processed by August 20, 2021, are fully refundable. Registrants who cancel after August 20, 2021, through September 20, 2021, will be issued a refund minus a $1,475 cancellation fee. Substitutions are accepted. No-shows and registrants failing to cancel prior to September 21, 2021, will forfeit the full event registration fee and any pre-con workshops, courses, etc., if applicable. Special events (tours, dinners, etc.) or ticketed item fees are non-refundable (this includes Guest/Spouse registration fee). If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907-6875, email@example.com or fax to 703-907-5951.