To view Customer Service Essentials: Your Guide to Creating A Great Experience web conference, you will need the following:
- A computer with a high-speed internet access
- Computer speakers or headphones
- Adobe Flash installed on your computer. Most browsers come with Flash already installed but if you don't have it, you can download it from
*Since there is audio included in the web conference modules, consider investing in headphones if you’re reviewing these modules at work so that you don’t disturb your colleagues.
Note: This program works best using Microsoft's Internet Explorer browser.
This web conference is offered in three parts. Members who have registered for the course can take part in:
Part 1: Tuesday, June 2, 2020, 1-2:15 p.m. ET
Part 2: Tuesday, June 9, 2020, 1-2:15 p.m. ET
Part 3: Tuesday, June 16, 2020, 1-2:15 p.m. ET
Each web conference is 75 minutes; 60 minutes of instruction and 15 minutes Q&A. This web conference includes a downloadable Essential Guide to Customer Service Excellence PDF Worksheet.
If you have registered for an web conference and do not receive an email, please contact Elda Auxiliaire,