Please contact Val Parks (firstname.lastname@example.org
) with questions about this online course or if you'd like to purchase the recorded version of this course.
June 2, 9 and 16, 2020
Customer service is more than talking to your members; it is about exceeding customer expectations. It is your opportunity to connect with customers, solve problems, and show you care. A great customer service experience can resonate with your members for years to come.
Customer Service Essentials: Your Guide to Creating A Great Experience is a three-part web-conference that offers proven, reproducible communication techniques that will empower you to make every interaction a productive and successful one. Using customized, real-life examples that go beyond theory, you will learn how to apply these techniques to any situation and learn to talk to customers in a relatable, authentic and professional way. The result is a consistent, top level service model that creates a spark throughout your company’s culture.
Join us on June 2, 9, and 16, 2020, at 1 p.m. for Customer Service Essentials and learn to communicate with your members in a relatable, authentic and professional way—in person, over the phone and via email
—regardless of the situation.