Members with a cooperative.com login can make changes and cancellations online via My Registrations. Cancellations received/processed by April 26, 2019, are fully refundable. Registrants who cancel after April 26, 2019, will be issued a refund minus $175 cancellation fee. Substitutions are accepted. No shows and registrants failing to cancel prior to May 13, 2019, are responsible for paying the full registration fees and any pre-con courses, etc., if applicable. Special events or ticketed item fees are non-refundable. If you have difficulty cancelling online, you may contact Accounts Receivable at 703-907- 6875, firstname.lastname@example.org or fax to 703-907-5951.