Members with a cooperative.com login can make changes and cancellations online via My Registrations. Cancellations received/processed by 10 business days before the start of the conference/meeting/event (which includes pre-conference workshops or trainings) are fully refundable. Registrants who cancel after 10 business days before the start of the conference/meeting/event through the day before the start of the conference/meeting/event will be issued a refund minus a $175 cancellation fee. Substitutions are accepted. No shows and registrants failing to cancel prior to the first day of the conference/meeting/event, (which includes pre-conference workshops or trainings) are responsible for paying the full registration fee and any pre-conference workshops. Special events or ticketed item fees (Touchstone reception) are non-refundable. Special events or ticketed item fees are non-refundable. If you have difficulty cancelling online, please contact Accounts Receivable at 703.907.6875, firstname.lastname@example.org or fax to 703.907.5951.