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Overview

Do you ever find yourself interacting with a colleague where you could sense the possibility of sparks flying and were uncertain how to handle it? Conflict is something most people want to avoid, and yet it is a natural part of life. We’ve grown to see conflict as “bad” and learned to either give in or fight to win. When approached skillfully, with integrity, conflict can spark new, innovative thinking and can enhance our working relationships.

Resolving conflict is a critical interpersonal skill that, with practice, can diffuse difficult situations at work. The art of conflict transformation is about engaging with curiosity that facilitates “both-and” thinking and the possibility of win-win solutions. This skill-based training will support you in having authentic conversations that can transform conflict by addressing underlying needs. It is not about a “quick fix”, the “right” words to say, or “techniquing” people in an effort to get them to change their behavior. If you want to learn life-long skills to increase your comfort in dealing with conflict and build more trust and better communication in relationships, this training is for you!

Learning Objectives
  • Slow down and check out assumptions before they escalate into conflict.
  • Move beyond positional statements to discuss “what’s really going on,” i.e., underlying needs.
  • Feel more grounded when having challenging conversations.
  • Use questions of inquiry to understand others’ perspectives.
  • Generate win-win solutions.

Certificate Program

Cooperative Career Essentials Program

Credits
  • NRECA – 1 credit
  • CEU – 0.6 credit
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Curriculum

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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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See Also

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