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Overview

Ever found yourself interacting with a colleague where you could sense the possibility of sparks flying—and were uncertain about how handle it?

Conflict is something most people want to avoid, and yet it is a natural part of life. We’ve grown to see conflict as bad and learned to either give in or fight to win. When approached skillfully, with integrity, conflict can spark new, innovative thinking and can enhance our working relationships.

The art of conflict transformation is about engaging with curiosity that facilitates both/and thinking and the possibility of win-win solutions. Discover how to increase your comfort in dealing with conflict and build more trust and communication in relationships.

Learning Objectives
  • Slow down and check out assumptions before they escalate into conflict.
  • Move beyond positional statements to discuss what’s really going on (i.e. underlying needs).
  • Feel more grounded when having challenging conversations.
  • Use questions of inquiry to understand others’ perspectives.
  • Generate win-win solutions.
Where to Take This Course
Certificate Program

Cooperative Career Essentials Program

Credits

2

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CORE COMPETENCIES
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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