Courses
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    • In-Person
    • Online
    • On-Site

Overview

“The breakout sessions were good to do. Not a big fan of getting out of my comfort zone, but doing so gave me a better understanding on how to communicate and how to listen! Great course!!”
2020 When Sparks Fly: Transforming Conflict participant


Conflict is something most people want to avoid, and yet it is a natural part of life. We’ve grown to see conflict as “bad” and learned to either give in or fight to win. When approached skillfully, with integrity, conflict can spark new, innovative thinking and can enhance our working relationships.

The art of conflict transformation is about engaging with curiosity that facilitates “both-and” thinking and the possibility of win-win solutions. Discover how to increase your comfort in dealing with conflict and build more trust and better communication in relationships.

This class is limited to 24 participants. Enrollment is first come, first served.

Learning Objectives

You will learn how to:

  • Slow down and check out assumptions before they escalate into conflict.
  • Move beyond positional statements to discuss “what’s really going on,” i.e., underlying needs.
  • Feel more grounded when having challenging conversations.
  • Use questions of inquiry to understand others’ perspectives.
  • Generate win-win solutions.

The training will support you in learning the four key skill sets:

  • Checking assumptions
  • Centering
  • Shifting from positions to needs
  • Inquiry

While the training format will be virtual (online), the experience will be participatory—utilizing individual reflection, small group work, skills practice, coaching and a variety of learning methods, including different sensory elements, e.g., visuals, music and learning through your body.


Certificate Program

Cooperative Career Essentials Program


Credits

1

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Curriculum

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Fees

$619

Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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