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Overview

Technology is the invisible hand that enables every aspect of the utility business. Electric cooperatives are applying new technology to better meet member needs, leverage cost-savings and enhance operating performance. Because of this, participation in technology planning and decision making has become a prerequisite for every leadership position in the electric cooperative.

Successful careers increasingly depend on an individual's ability to participate effectively in conversations about business process improvements and how technology can enable them. However, many in electric co-ops are finding that their forays into technology planning raise questions. What should the technology plan or roadmap look like? How should the plan dovetail with the budgeting process? How do organizational relationships influence technology outcomes? How should technology success be measured?

This one-day course helps attendees develop an understanding of, and gain practice with, the core competencies now required of everyone in the cooperative organization to ensure that technology is applied effectively. It introduces a proven technology planning process, best management practices, tools and resources crucial for effective technology planning, decision making and leadership.

Equally valuable to business and technology analysts, supervisors and managers, the course is taught using business language, and participants need not be versed in technology solutions.
Learning Objectives

  • Organizational awareness: Enhance awareness of how organizational dynamics influence technology decisions.
  • Technology management: Provide real-world examples of how technology can be managed and the odds of success on projects can be improved.
  • Interpersonal awareness: Use active-learning techniques such as role playing and facilitated brainstorming to directly experience challenges inherent in technology planning and decision making, including organizational resistance to change.
  • Collaboration and teamwork: Discuss how business functions and employees interact with their technology counterparts and explore factors critical to the success of these working relationships.
  • Flexibility and innovation: Provide opportunities to "think outside the box" about how technology can change the way we think about the business of serving members.
  • Influence and negotiation: Provide exposure to best practices for constructive engagement and consensus building.
  • Critical thinking and decision making: Learn how to make informed business decisions and plan for the introduction of technologies that enable them.
course roadmap

Technology Planning

  • Why is technology planning crucial?
  • Technology planning and decision making
  • Technology plan walk-through
  • Budgeting and financial planning for technology projects
  • Organizing for technology success – IT-business alignment

Technology Decision Making

  • Making the business case for technology investment
  • Exploring a major technology option: broadband investment
  • Technology risk management

Technology Leadership

  • Uncovering the attributes of technology leadership
Where to Take This Course
Certificate Program

Cooperative Career Essentials Program

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Competencies

CORE COMPETENCIES

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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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