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Overview

Technology has become the "invisible hand" that enables every aspect of the utility business. This two-day course develops an understanding of, and offers hands-on practice in, the core competencies now required of everyone in a cooperative organization to insure the effective use of technology.

Participation in technology planning and decision making has become a prerequisite for virtually every leadership position in the electric cooperative. Successful careers increasingly depend on an individual's ability to participate effectively in conversations about business process improvements and how technology can enable them.

This course introduces a proven technology planning process, best management practices, analytical tools and resources crucial for effective technology planning, decision making and leadership. It is equally valuable to business and technology analysts, supervisors and managers. The course is taught using business language, and participants need not be versed in technical solutions.

Learning Objectives

  • Organizational awareness: Enhance awareness of how organizational dynamics influence technology decisions.
  • Technology management: Provide real-world examples of how technology can be managed and the odds of success on projects can be maximized.
  • Interpersonal awareness: Use active-learning techniques such as role playing and facilitated brainstorming to directly experience challenges inherent in technology planning and decision making, including organizational resistance to change.
  • Collaboration and teamwork: Discuss how business functions and employees interact with their technology counterparts and explore factors critical to the success of these working relationships.
  • Flexibility and Innovation: Provide opportunities to "think outside the box" about how technology can change the way we think about the business of serving members.
  • Influence and negotiation: Provide exposure to best practices for constructive engagement and consensus building.
  • Critical thinking and decision making: Learn how to make informed business decisions and plan for the introduction of technologies that enable them.
course roadmap

Technology Planning

  • Why is technology planning crucial?
  • Choosing the best-fit organizational model
  • Finding the right telecom investment strategy
  • Technology planning and decision making
  • How to launch the process of building a technology plan
  • IT-business alignment
  • Budgeting and financial planning
  • Making the business case for technology investment

Technology Decision Making and Management

  • Decision analysis tools
  • Management essentials, including creating an information policy
  • Technology risk management

Technology Leadership

  • Positioning technology for success
  • Technology leadership
Where to Take This Course
Certificate Program

Cooperative Career Essentials Program

Credits

2

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Curriculum

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Competencies

CORE COMPETENCIES

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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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