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Overview

"It caused me to intentionally think of better ways to give feedback."

- Missy Kidwell, Manager, Cooperative Development, Buckeye Power, Inc.


"I think it is a baseline course that most, if not all, employees should take."

- Christy Langley, Director of Power Supply Portfolio and Risk Management, Hoosier Energy REC, Inc.


Sometimes talking is hard. Like when giving feedback. Or receiving it and knowing what to say in response. Yet feedback is essential to building strong, collaborative relationships, to long lasting and trusted partnerships. So, let's focus on mastering it. In this session, you'll gain confidence and competence to provide and receive feedback. We'll learn the most critical tips and techniques to master this essential competency.
LEARNING OBJECTIVES
  • Understand a positive feedback mindset, why we need to reframe the value and impact of feedback.

  • Avoid the 3 most common pitfalls of giving feedback poorly, resulting in defensiveness, confusion, or withdrawal.

  • Receive feedback with composure and grace.

  • Learn to process feedback from others, regardless of who’s providing it and how they’re giving it.



CERTIFICATE PROGRAM

Cooperative Career Essentials Program


CREDITS
  • NRECA – 0.5 credit
  • CEU – 0.3 credit
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Competencies

CORE COMPETENCIES
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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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