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    • Online
    • On-Site

Online coming in 2022.

Overview

There are some people who just push your buttons. You have determined that there is no way anyone can deal with them because some people are just difficult – or are they? Often, our immediate response is to shrink or sulk, become defensive or attack, but there are smarter moves to make when dealing with difficult people.

This program will help participants realize the similarities and differences between themselves and others and how this creates a perception of “difficulty.” Tips and tools will be presented to help you understand how to be effective in communicating with anyone – especially the button pushers!

LEARNING OBJECTIVES

At the end of this course, you will be able to:

  • Spot people you perceive to be difficult and understand why.
  • Understand ways in which communication may be the cause of difficulties.
  • Be assertive without being aggressive or jeopardizing your values.
  • Mitigate your frustration to avoid making a difficult situation worse.
  • Stop trouble from escalating using proven techniques.
KEY TOPICS
  • Situational Awareness
  • Personalities and Behavioral Styles
  • Relationship Management
  • Cognitive Biases
  • Workplace Safety and Harassment
WHERE TO TAKE THIS COURSECERTIFICATE PROGRAM

Cooperative Career Essentials Program


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Competencies

CORE COMPETENCIES

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ROLE-SPECIFIC
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SUPERVISORY, MANAGEMENT AND LEADERSHIP
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